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  • Support 1-630-413-4916

Oracle EBS Application Management & Support Services

Automated, steady-state support for Oracle E-Business Suite

Organizations spend too much time managing the day-to-day operations of their Oracle EBS environment. That same amount of time could be better invested into strategic projects that modernize the business, not just keeping the lights on. ennVee’s steady-state application management services provide complete support coverage for Oracle E-Business Suite, from level 2-4 help desk to 24x7 production support, custom development, patching, integration, and proactive maintenance. ennVee’s approach to support is tool-based, fixed-cost, and leverages the shared services model. At the start of each engagement, we customize our proprietary TrendZ monitoring platform to automate your operational activities like month end processes, order imports, EDI, inbound, outbound, and 3PL transactions, integrations, etc. The result? Your annual support costs shrink by 25%, while our team provides complete application coverage with a fraction of the headcount.

Oracle E-Business Suite Application Support Services

  1. ennVee provides 24x7x365, Level 2, Level 3, and Level 4 help desk support services for Oracle E-Business Suite. Our core services include the following:
  • Custom Application Development
  • Full Application Development Maintenance
  • Full Application Re-engineering Services
  • Application Migration & Porting Services
  • Application Support Management
  • User Access & Administration
  • Vendor Patch & Updates
  • Version Upgrades
  • Log Maintenance
  • Minor Enhancements & Customizations
  • Major Enhancements & New Projects
  • We build client­-specific solutions for developing systems from concept development, application development, to post implementation support and services. Our vast experience and expertise in custom application development, enables us to develop client­-specific solutions often using existing resources.
  • Learn more ›
  • Our Application Migration services include migration from existing platforms to newer ones and from older legacy technologies to newer open ones. We use a wide range of tools and techniques on a variety of platforms to develop flexible, scalable solutions that will help you achieve your strategic business objectives.
  • Migration from legacy systems to open environments
  • Re­-hosting across operating environments
  • Porting across language platforms
  • Re­-engineering of legacy systems to client and server systems
  • Web­-enabling of legacy software
  • Although older application systems remain the heart of your IT infrastructure, maintaining such systems has become extremely time ­consuming, expensive and risky. The complexity of managing enterprise information systems is forcing IT departments to devote a significant portion of their budgets and staff to day­-to-­day maintenance of these systems. It just doesn’t make sense to dedicate top development talent for maintenance.
  • ennVee can configure and install any of the Oracle Applications modules (Financials, HR/Payroll, Manufacturing, Supply Chain, Customer Relationship Management, etc.) your organization needs to work more effectively and productively.
  • Our Oracle professionals have the business savvy and Oracle technical knowledge to engineer your business processes through true Enterprise Resource Planning. Our exclusive focus is on Oracle. Using Oracle’s FastForward and Application Implementation Methodology (AIM), project implementation time can be as short as three months.

Schedule a Meeting with Our Team

Learn how ennVee can improve your daily operations and customize your IT landscape.
Schedule a meeting now to learn more about ennVee's application management and support services.

Automation Tools and Support Enhancers

TrendZ 

Proactive Performance Monitoring Tool

  • Monitor any application, database, middleware, or infrastructure
  • Simplified tuning pack
    Automated error log parser
  • Drill down by component, functionality, or module
  • Explore TrendZ ›

ennABLE

Oracle EBS R12.2 Upgrade Automation Tool

  • Identifies all EBS custom objects
  • Automatically remediates and migrates Oracle EBS customizations from 11i and R12.x to R12.2.x
  • Explore ennABLE ›

ennSight 

Automated Oracle Discoverer Migration Tool

  • Identifies all Discoverer reports and elements
  • Automatically extracts complete Discoverer reports
  • 2-10 week migration to any platform
  • Explore ennSight ›

Automated Cloning Tool

  • Automates application and DB duplication cloning for Oracle EBS
  • Enhanced exception and notification handling for notifications, alerts, and progress reports
  • Take a backup of database and archive logs
  • Duplicate or recover the database
  • Each step is logged into a separate file for simplified debugging

Data Masking and Auditing Security Tool

  • Sensitive Oracle EBS is always masked
  • You choose the masking logic and data representation
  • Instance is available to use while masking and sensitive data is blocked for direct access
  • Comprehensive reporting and alerts for compliance violations, data breaches, etc.
  • Coverage for HIPAA Privacy Standard/Rule, Payment Card Industry Data Security Standard (PCI-DSS), and State Privacy Regulations (employees, customers, vendors, etc.)

ennVee Application Support Features

  • Balanced Support Models
  • Dedicated on-shore to hybrid or blended, and dedicated offshore from our global delivery centers in Bangalore and Chennai, India.

  • Proactiveness
  • We identify risk areas early-on, making recommendations and improvements to prevent issues from impacting your business.

  • Custom Automation Tools
  • We use proprietary automation tools for tasks including instance monitoring, cloning, and health checks to reduce support costs.

  • Predictable Cost Model & Arbitrage
  • Support costs are need-based and flexible from a set block of hours each month to T&M, or fixed-priced.

  • Named Resources
  • Named consultants are assigned to work with each client.

  • Executive Sponsorship
  • A dedicated Account Director is assigned to each client so you can escalate issues and receive a response in minutes, not days.

Additional Oracle Support Services

SOA & Fusion Middleware
Learn more
NetSuite
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Oracle ERP Cloud
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